Online Listings sometimes referred to as Directory listings need to be handled.

Not sure what to say to a complaining customer when you know you are right?  You want others to see you have put your best foot forward so try this:

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at:

Your full name and title:
Business Name:
State in which your business resides:
Your contact number:
Best time to call you:
E-mail address:
Brief complaint description: